Shop Policy

SHOP POLICY

GENERAL
The Bubble Chandeliers are original designs by PELLE. Each light is hand built to order in our Brooklyn NY studio. Please review carefully below our sales policies for payment, lead times, shipping, and returns/exchanges. Sales tax will apply to New York state purchases.

PAYMENT
Payment is due in full at the time of order. We accept American Express, Visa, Mastercard, Paypal, checks, and bank wires for international orders. Please make checks payable to: PELLE DESIGNS LLC and mail to: 201 Richards St. Suite 105 Brooklyn NY 11231. 

LEAD TIME
All of the Bubble Chandeliers are hand-made in our Brooklyn studio and lead times are currently 6-8 weeks from date of sale unless otherwise stated.

SHIPMENT
Most purchases ship via FedEx Ground unless otherwise stated. Each light fixture is securely packaged and shipped in its own padded box. International purchases do not include customs/import tax. 

RUSH ORDERS
Rush ordering is available for an additional fee. These orders are immediately processed and completed as fast as the studio can handle. Standard fees are as follows: Original/Large - $350, X-Large/Pendant - $450, Jumbo 28/36 - $600, Tall/X-Tall/Long - $800. 

RETURNS
All items are carefully inspected and packaged prior to shipment. If items arrive damaged, please contact PELLE via email or phone within 30 calendar days to make a claim. If you would like to return a light fixture, please do so within 30 calendar days of receipt. Please note that a 15% restocking fee will be charged for all returned light fixtures. If items arrive damaged and not in their original condition, refunds will be issued at PELLE's discretion. Custom orders are unique and therefore non-refundable/exchangeable. Light fixtures returned after 30 calendar days will not be refunded.

TRADE PROFESSIONALS
We offer special pricing to the trade which include architects, interior designers and other design professionals. To qualify for our trade program, please inquire at studio@pelledesigns.com.

WHOLESALE
Please direct all wholesale inquiries to studio@pelledesigns.com.